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Support

Customer service & technical support

Our agile & hyper personalized service and our close proximity to our customers, allow all of our clients to get the service, quality and prompt attention they would expect from a small company. But our 70+ years of expertise, as well as the backing of Keurig Dr Pepper, allow us to go big.

A toll-free customer support line is available to assist VKI's customers throughout North America and Europe. An experienced team is available to assist and address customer needs, whether to inquire about an order, to obtain expert technical support or simply to ask a question.

Ordering

Interested in ordering one of our products? Need spare parts? Our customer service will be glad to assist you. Click on the button below to be redirected to our contact page.

Videos, Guides & Documents

All videos, manuals and instruction sheets can be accessed through the Customer Portal on VKI's website. 

The login information is issued by our customer service representatives following the confirmation of your identity. To obtain your login credentials:

  • if you are a distributor, please contact VKI's customer service at customer.service@vkitech.com
  • if you are an end-user, please contact your coffee service distributor