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FAQ

Can I buy directly from VKI Technologies?

We distribute our products mainly through coffee service operators. If you are looking for a business solutions provider for your coffee, drinks and water distribution needs, please call our customer service and we will gladly assist you.

How can I reach you after hours in case of emergency?

Our technical support team is available to assist you. Our contact information and business hours can be found on our Contact Page.

How can I order parts?

To place an order, we invite you to send your order by email or fax:

  • customer.service@vkitech.com 
  • 800.567.7776

Where can I find the latest software version? 

The new software versions are communicated via our monthly newsletter and can also be found in the Customer Portal on our website.

Can I place an order on your website?

Not at the moment. To place an order, we invite you to send your order by email or by phone. Please visit our Contact Page for our contact information.

Where can I find a price list?

Our price list is not displayed on our website. We invite you to contact our customer service department who will be able to answer your questions.

How do I access the equipment’s programming mode?

If you are using the Matrix interface, you need to press the upper left corner of the screen for 5 seconds to access the equipment’s “Programming” mode.

Where is the “Start” button on my Eccellenza Touch?

The Start button has been renamed to “Brew”, which is found on the main screen.

I received a T1 Error on the Eccellenza Momentum: “Water Tank temperature probe not present”, what should I do?

The machine may not detect temperature probes immersed in water below 2°C during the first filling process. The temperature probe’s valid temperature range has been increased in order to compensate for extremely cold water entering the water tank (under 2°C / 36°F).

I would need training for your equipment, what options are available?

There are two options available:

  • WebEx (prerequisites: PC, Display, Micro, Functional machine, Tools)
  • Request a visit by a VKI representative