Support

 

Customer Service & Technical Support

Providing customer service and technical support is a priority for our company. VKI prides itself in developing personalized relationships with its customers and partners. With this in mind, VKI made a conscientious choice to have a designated customer representative answering phone calls, as opposed to using an automated answering service.

Whether large or small, every VKI customer receives an attentive, personalized service. A toll-free customer support line is available to assist VKI's customers throughout North America and Europe. An experienced team is available to assist and address customer needs, whether to inquire about an order, to obtain expert technical support or simply to ask a question.
Customer Service (8:30 AM - 5:00 PM, Monday to Friday)
Phone:  1-800-567-2951          email: customer.service@vkitech.com
 
Technical Support (8:30 AM - 8:00 PM, Monday to Friday)
Phone:  1-888-854-0207          email: tech.support@vkitech.com 
 
 

Ordering Online

Our comprehensive web site allows our customers to purchase equipment and parts online, provided you have been issued a username and password. This login information is issued by our customer service representatives following the confirmation of your identity by our finance department. To obtain your login credentials, please contact customer service. Once your have your login information, click on the "Customer Section" tab at the top of our web pages, or click on the button below.
 
Customer Section

 

 

IMR Online Training Program

VKI's IMR Training Program is an interactive, on-line equipment-training program that encompasses our major product lines. The course offers various training materials such as exercises, videos and certification exams using an easy-to-use intuitive interface. The IMR program greatly accelerates the learning process (Basics, Installation, Maintenance and Repair) and allows sales and service department personnel to acquire comprehensive knowledge of all VKI beverage systems much faster than with conventional training. This training and certification course is accessible 24/7 via the Internet. Click on the button below for more information.
 
Customer Section

 

 

Documentation & Files

Operation, sevice, and parts manuals, instruction sheets, utilities and product sheets can be found in the "Documentation" section of our web site. To access this section, click on the button below.
 
 
www.vkitech.com

http://www.keurig.ca/

Contact

Telephone: 1.800.567.2951   

Montreal Region:  (450)676.0504

Fax: 1.800.567.7776

Email: customer.service@vkitech.com

Address: 3200 2e rue, St-Hubert, Quebec, Canada   J3Y 8Y7